Thank you for shopping with me! I want you to be completely satisfied with your purchase. This policy outlines the rules for returns and refunds for orders placed on my personal online shop.

Last Updated:​ 02/01/2026

1. Return Eligibility

You may request a return if:

• The item is unused, in its original packaging, and with all tags attached.

• A return request is submitted within 30 days​ of the delivery date.

• The product is defective, damaged, or if I shipped the incorrect item.

Non-Returnable Items:

• Digital downloads.

• Personalized or custom-made items.

• Products damaged due to customer misuse, mishandling, or unauthorized modifications.

2. Refund Process

Once I receive and inspect your returned item, I will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method.

• Please allow 3–7 business days​ for the refund to show in your account after processing. The timing depends on your bank or payment provider.

3. Non-Refundable Situations

Refunds will not be issued for:

• Items returned after the 30-day return window.

• Products damaged through customer mishandling.

• Final sale or clearance items (clearly marked as such).

• Original shipping costs (unless the return is due to my error, such as a wrong or defective item).

4. How to Request a Return & Initiate a Return

To start a return, please contact me by email at support@crafthub.mom​ and include:

• Your order number.

• The reason​ for the return.

• Photos​ of the item (especially if it is defective or damaged).

I will respond within 1–2 business days​ with instructions and the return address.

My Return Address:

Emily Shaw

1106 Covington St

Oviedo, FL 32765

Return Shipping:​ You are responsible for the cost of return shipping unless the return is a result of my error (e.g., I sent the wrong or a defective item). I recommend using a trackable shipping service.